Service & Support
Our service department is run by factory-trained technicians who work closely with your production team to ensure the most positive servicing experience. Prior to running your new machine, we will fully educate your team so they understand key machine functionality and problem- solving techniques. Our professional service staff will guide your team through the fundamentals to ensure they can successfully operate your new state-of-the-art packaging solution.
Equipment adjustment and alignment
Review system and explain agenda
Inspect and power up machines
80 Net promoter score in 2023
Schio, VI ITALY
20+ traveling technicians
Our skilled service technicians will ensure correct assembly, inspecting all components while checking for proper electrical and air supply. Once the equipment is powered on and started for the first time, they will make any necessary final adjustments.
This training gives users key technical insights and product knowledge. Our service technician will touch on the principles of design and customization to expedite the learning curve, helping operators to anticipate issues and troubleshoot.
Our field service technician will review all necessary requirements of equipment maintenance as well as proper sanitation in order to maintain equipment and component longevity.
Our dedicated customer service portal paxiomservice.com
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