CUSTOMER SERVICE COMMISSIONING PROCESS
Review system and explain agenda
Our service department is run by factory trained technicians devoted to working closely with your production team in order to ensure the most positive servicing experience. Prior to running your new machine, we will educate your team in order to fully understand the functionality, problem solving techniques and key machine inner workings. Our professional service staff will guide your team through the fundamentals and ensure that operators are successful in operating your newly purchased packaging solution.
Inspect and power up machines
Equipment adjustment and alignment
LASTING RELATIONSHIPS We are committed to excellence and dedicated to exceeding your expectations. By providing personal after-sale service and training, we seek to build and nurture long-standing relationships.
Supplied as fully-integrated, turnkey line solutions, the EndFlex Packaging machines have proved to be “highly reliable pieces of equipment that immediately adjust themselves to the specific product counts and quantities that we are processing at any one time,” notes Tarnowsky. “We are very happy with the EndFlex equipment’s performance.” Emil Tarnowsky Vice-president of operations, Jempak The Aurora plant’s production manager Sonya Formanek, who joined the company at the same time that Smith took it over, says she is very pleased with the machine’s performance, singling out its user-friendly operation, hygienic open-access design for quick cleaning and maintenance, quick changeover capabilities and, to date, virtually flawless performance. “I have been very impressed with the Sleek 50 Wrapper machine so far,” Formanek states, saying the new flow wrapper currently produces about 54 single-serve packs per minute on average. Sonya Formanek Production Manager, Cookie It Up!
"After the machine arrived in January, WeighPack sent in a technician, at their cost, who spent a full week here taking us through the installation and startup, and he did not leave until it was totally synchronized with our process. I really have to give WeighPack big kudos for their excellent service and attention to detail." Luis Javier Rendon
Vice-president of operations, Redlands Foods / Trophy Nut
"As I went to trade shows and conducted other forms of research, I was looking for simple, solid, reliable equipment that wouldn’t be excessively expensive. The simplicity factor was especially important because we’re located in a pretty remote part of the country, where you don’t want things going wrong if you can avoid it. Eventually I came to the conclusion that the Paxiom system was what I was looking for, and the fact that it all came from one source made it all the more appealing." Mike Abeyt Product Development, Ute Mountain Tribe Farm & Ranch
SYSTEM START-UP Our skilled service technicians will inspect and ensure correct assembly while also checking for proper electrical and air supply. Once powered on, our technicians will spend time in equipment start-up and make any adjustments as a result of shipping.
OPERATIONALTRAINING Operational training gives users key technical insights and product knowledge. Our service technicians will touch on the principles of design and customization to expedite the learning curve, helping operators to anticipate and troubleshoot issues.
PREVENTATIVE MAINTENANCE Our field service technician will review all necessary requirements of equipment maintenance as well as proper sanitation in order to maintain equipment and component longevity.
C U S T O M E R S E R V I C E
L A S T I N G R E L A T I O N S H I P S
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